1. Information We Collect

We collect information that is necessary to operate our services, manage user accounts, process transactions and maintain platform security.

1.1 Account Information

• Mobile phone number.
• Account credentials and authentication information.
• SMS OTP verification status.
• Name and other profile details, if provided.

1.2 Transaction Information

• Mobile recharge recipient numbers.
• Mobile operator and service information.
• Recharge amounts and transaction status.
• Transaction IDs, references and timestamps.
• Wallet balance and transaction history.
• Deposit or payment verification details, where applicable.

1.3 Referral and Commission Information

• Referral codes and referral relationships.
• Commission and reward records.
• Points and eligible reward activity.

1.4 Technical Information

Where necessary for security and service operation, we may process IP addresses, login sessions, device model, operating system, application version and technical diagnostic information.

2. How We Use Your Information

• To create and manage user accounts.
• To authenticate users through mobile number and SMS OTP.
• To process mobile recharge requests.
• To provide available internet, minute, bundle and special offers.
• To manage wallet balances and transaction records.
• To calculate commissions and referral rewards.
• To provide customer support.
• To detect suspicious activities and prevent fraud.
• To maintain application security and reliability.
• To comply with applicable legal obligations.

3. Mobile Recharge Services

Smart Recharge provides mobile recharge and related digital services. To complete a recharge request, relevant information such as recipient mobile number, operator, service type and transaction amount may be transmitted to the applicable telecom operator or authorized service provider.

Transaction processing may depend on external telecom systems and service APIs.

4. Wallet and Payment Information

Smart Recharge may support wallet balance management, deposits and other payment-related services.

Where applicable, transaction references, payment amounts, timestamps and verification details may be processed to verify deposits and maintain accurate records.

We do not ask users to disclose their personal mobile banking PIN, OTP or confidential banking password to our support team. Users should never share these credentials.

Payment providers may independently process information under their own privacy policies.

5. SMS and OTP Verification

We use SMS-based One-Time Password (OTP) verification to authenticate users and help protect their accounts.

OTP messages are used for authentication purposes. We do not claim to read or access users' personal SMS inboxes unless a separately disclosed feature and required permission are implemented.

6. Information Sharing

We do not sell users' personal information.

We may share limited information when necessary with:

• Telecom operators and authorized recharge providers.
• Payment service providers, where applicable.
• Hosting and infrastructure providers.
• Technical API and service providers.
• Security and fraud prevention service providers.
• Government or regulatory authorities when legally required.

Information is shared only as reasonably necessary for the relevant service or lawful purpose.

7. Data Security

We take reasonable technical and organizational measures to protect user information, including:

• HTTPS encryption for data transmission.
• Authentication and access controls.
• Secure server and database practices.
• Transaction verification.
• Session and login security.
• Security monitoring and maintenance.

However, no electronic system can guarantee absolute security.

8. Analytics and Tracking

Smart Recharge does not currently use third-party analytics services for user behavior tracking, according to our declared application configuration.

Essential technical or security information may still be processed where necessary to operate and protect the service.

9. Device Permissions

Our application requests device permissions only when needed for a specific feature.

We do not intentionally access contacts, camera, microphone, location or personal SMS inboxes unless a feature requires such access and the relevant disclosure and permission are provided.

10. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain account security, resolve disputes, prevent fraud and comply with applicable legal or regulatory obligations.

Some financial and transaction records may need to be retained after account deletion for legitimate accounting, security, dispute-resolution or legal compliance purposes.

Information that is no longer required will be deleted or anonymized where reasonably possible.

11. Account Deletion

Users can request permanent deletion of their Smart Recharge account through the application or our external account deletion webpage.

Visit our Account Deletion Page to submit a request.

After verifying a request, we will take reasonable steps to delete the associated account and personal information, subject to legitimate legal, financial, security and regulatory retention requirements.

Temporary account suspension or deactivation is not considered permanent account deletion.

12. Children's Privacy

Smart Recharge is not designed for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take reasonable steps to address it.

13. Your Privacy Rights

Subject to applicable laws, users may request access to, correction of or deletion of their personal information. Users may also contact us with questions about how their information is handled.

14. Third-Party Services

Our services may depend on telecom APIs, payment providers, hosting infrastructure and other authorized service providers. These providers may process necessary information to perform their services and may have their own privacy policies.

15. Changes to This Policy

We may update this Privacy Policy when our services, technology or legal requirements change. Updated versions will be published on our official website with a revised effective date.

16. Contact Us

For privacy-related questions, requests or complaints, contact:

Smart Recharge
Website: https://smartrecharge.com.bd/
Email: info@smartrecharge.com.bd
Phone: +8801560017269
Country: Bangladesh